Return policy

We want you to be completely satisfied with your purchase from jewelryinter.com. If for any reason you are not entirely happy with your order, we offer a hassle-free return policy to ensure your shopping experience is enjoyable.

1. Eligibility for Returns:

You may return an item within14 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that certain items, such as personalized or intimate products, may not be eligible for return due to hygiene and safety reasons. 

2. Return Process:

To initiate a return, please follow these steps:

- Contact our customer support team at support@lustrinia.com within the specified return period and provide your order details and reason for the return.

- Our customer support team will guide you through the return process and provide you with a return authorization number and any additional instructions.

- Pack the item securely in its original packaging, including all accessories and tags, and include the return authorization number on the package.

- Ship the package back to us using a trackable and insured shipping method. Please note that the return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.

3. Refund or Exchange:

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. Depending on your preference and product availability, we offer two options:

- Refund: If eligible, we will process a refund to your original payment method within 7 days. Please note that the refund amount will exclude any original shipping charges.

- Exchange: If you wish to exchange the item for a different size, color, or style, we will gladly assist you in placing a new order and provide any necessary support.

4. Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including any shipping charges incurred.

5. Non-Returnable Items:

Certain items are non-returnable for hygiene or safety reasons. These may include earrings, pierced jewelry, and intimate apparel. Please review the product description and specifications carefully before making your purchase.

6. Contact Us:

If you have any questions or need further assistance regarding our return policy, please contact our customer support team at support@lustrinia.com. We are here to help you and ensure your satisfaction.

Please note that our return policy is subject to change, and any updates will be posted on jewelryinter.com. We recommend reviewing the policy periodically for any modifications.

Thank you for shopping with us at jewelryinter.com. We appreciate your business and strive to provide you with exceptional service and a seamless return experience.